At Nicole Victor, we are committed to ensuring your complete satisfaction with our gaming chairs. If for any reason you are not entirely satisfied with your purchase, our return policy is designed to make the process as smooth and straightforward as possible. Please read the following return guidelines carefully. If you have any questions or need further assistance, please contact us at helpline@nicolevictor.com.

1. Eligibility for Returns

1.1 Time Frame: You may return unused and undamaged items within 30 days of the delivery date. Returns requested after this period will not be accepted.

1.2 Condition: To be eligible for a return, items must be in their original condition, with all tags, packaging, and components intact. Items that have been used, damaged, or altered in any way are not eligible for return.

1.3 Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process a return.

2. Non-Returnable Items

2.1 Custom Orders: Custom or personalized gaming chairs are not eligible for return unless they are defective or damaged upon arrival.

2.2 Final Sale Items: Items marked as “Final Sale” at the time of purchase are not eligible for return or exchange.

3. Return Process

3.1 Initiating a Return: To initiate a return, please contact our customer support team at helpline@nicolevictor.com with your order number and the reason for the return. Our team will provide you with a return authorization number (RMA) and detailed instructions for returning your item.

3.2 Packaging: Ensure that the item is securely packaged in its original packaging to prevent any damage during transit. Include all original components, manuals, and accessories.

3.3 Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure your return is received. Nicole Victor is not responsible for returns lost in transit.

3.4 Address: Please ship your return to the address provided by our customer support team. Do not send your return to the manufacturer or any other address not specified by Nicole Victor.

4. Refunds

4.1 Processing Time: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. Please allow 5-7 business days for the inspection process.

4.2 Refund Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, items damaged or missing parts for reasons not due to our error).

5. Exchanges

5.1 Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please follow our return process to return the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items

6.1 Reporting Issues: If you receive a damaged or defective item, please contact us at helpline@nicolevictor.com within 7 days of delivery. Provide a detailed description of the issue and include photos if possible.

6.2 Resolution: We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a full refund. Nicole Victor will cover the cost of return shipping for defective or damaged items.

7. Return Shipping Costs

7.1 Customer Responsibility: Customers are responsible for the cost of return shipping unless the item is defective or damaged.

7.2 Prepaid Return Label: In cases where a prepaid return label is provided, the cost of return shipping will be deducted from your refund amount.

8. Return Address

8.1 Provided Address: Ship your return to the address provided by our customer support team. Ensure that your return authorization number (RMA) is clearly marked on the package.

8.2 Incorrect Address: Do not send your return to the manufacturer or any address other than the one specified by Nicole Victor. We are not responsible for items returned to incorrect addresses.

9. Contact Us

If you have any questions or need assistance with your return, please contact our customer support team at helpline@nicolevictor.com. We are here to help and ensure your return process is as seamless as possible.

Thank you for shopping with Nicole Victor. We appreciate your business and are dedicated to providing you with the best gaming chairs and customer service.